Contact Us

Philip Morris USA is a wholly-owned subsidiary of Altria Group, Inc.

 

PM USA's Product Brands

Marlboro  ●  Basic  ●  Benson & Hedges  ●  Cambridge  ●  Commander  ●  Dave's  ●  English Ovals  ●  L&M  ●  Lark  ●  Merit  ●  Parliament  ●  Players  ●  Saratoga  ●  Virginia Slims

Product Coupons, Offers, Promotions and/or Request to be Removed from Product Marketing & Email

 

icon of phoneCall Us: (866) 275-7687

Monday - Friday, 9 a.m. - 10 p.m. (ET)

Product Website Questions
& Issues

If you are an adult tobacco consumer 21+ and you have questions or issues with one of Philip Morris USA’s product websites, please call the phone number listed below for your brand.

  • Marlboro - (800) 898-2888
  • L&M - (877) 569-8271
  • Parliament - (800) 494-6444
  • Virginia Slims - (800) 868-9327

Retailers & Wholesalers

General Questions

Please call the Altria Group Distribution Company Total Support Center at (866) 928-3510.

Requests for W-9s, Invoices & Orders

Please call the Altria Group Distribution Company Customer Solutions Department at (855) 747-2432.

General Contact Us

For general company questions about the topics below, please visit the Altria Group website to Contact Us. 

  • Contributions, Grants & Sponsorships
  • Copyright & Trademark Materials
  • Employee Volunteering & Giving
  • Employment Verification & Benefits
  • Investors & Shareholders
  • Jobs & Careers
  • Media
  • Policy Engagement
  • Suppliers & Procurement
  • Sustainability & ESG

Product Quality Complaints & Questions

The contact us options below are for Product Quality Complaints and Product Quality Questions only.

Please do not use the methods below to contact the company for questions/complaints regarding product websites, product coupons, offers or promotions, or to request to be removed from product marketing and emails. Please reference the telephone numbers above for those types of inquiries.

icon of phoneCall Us about a Product Quality Complaint: (800) 852-5847

Monday - Friday, 9 a.m. to 7 p.m. (ET)

icon of phone Request an Agent to Call you about a Product Quality Complaint

 

Request Call

envelope Chat with an Agent about a Product Quality Complaint

Chat is for U.S. Customers Only.

Chat is available Monday - Friday from 9 a.m. - 7 p.m. (ET)

envelope Online Product Quality Complaint Form

 

Complaint Form

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