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Contact Us

Contact Us - Philip Morris USA

If you have a product-quality question or concern, we'd like to hear from you. Please call us.

Phone
Consumer Response Center:
800-343-0975
Monday-Friday, 9 a.m.-7 p.m. (ET)

Mail
Philip Morris USA
Attention: Quality Department
PO Box 18583
Pittsburgh, PA 15236

Additional Contact Methods

For non-product-related inquiries, you can also .

Altria Group
For questions related to Altria Group or one of its other Operating Companies, please visit our parent company's website.

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Main Line:
804-274-2000
Monday-Friday, 8 a.m.-5 p.m. (ET)

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