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Contact Us - Philip Morris USA

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If you have a product question or concern, we'd like to hear from you. Please call us.

Phone
Consumer Response Center:
800-343-0975
Monday-Friday, 9 a.m.-7 p.m. (ET)

Mail
Philip Morris USA
Attention: Quality Department
PO Box 18583
Pittsburgh, PA 15236

How can I contact you regarding a question about your tobacco products or to report a quality issue?Please call our Consumer Response Center at
800-343-0975
Monday-Friday, 9 a.m.-7 p.m. (ET)

Or write us at:
Philip Morris USA
Attention: Quality Department
P.O. Box 18583
Pittsburgh, PA 15236
I have noticed that my cigarettes sometimes go out by themselves while I am smoking them why does that happen?The information related to your question can be found on the Fire Standards Compliant Cigarettes section of our websiteWhat are the ingredients in cigarettes?The information related to your question can be found on the Ingredients section of our websiteWhy are cigarettes so expensive?
How is the price of cigarettes determined?The information related to your question can be found on the Cigarette Excise Tax section of our websiteWhat are the health issues associated with smoking and/or second hand smoke?The information related to your question can be found on the Health Issues section of our website

Stand UP - Speak OUT

Help fight unfair tax increases
For information on current legislative and
regulatory issues, visit:

Citizens for Tobacco Rights
Informing & Engaging Adult Tobacco Consumers

YOU CAN MAKE A DIFFERENCE

Law Enforcement

If you are a member of law enforcement in need of support related to illicit trade in tobacco please call the Law Enforcement Support Line at 877-224-3487 or visit the Tobacco Enforcement Resource Center.

Main Line:
804-274-2000
Monday-Friday, 8 a.m.-5 p.m. (ET)

Additional Contact Methods

For non-product-related inquiries, you can also email us.
Altria Group
For questions related to Altria Group or one of its other Operating Companies, please visit our parent company's website.