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Contact Us

Contact Us - Philip Morris USA

Tobacco Product Questions

If you have a product question or concern, we'd like to hear from you. Please call us.

 

Phone
Consumer Response Center:
800-343-0975
Monday-Friday, 9 a.m.-7 p.m. (ET)
Mail
Philip Morris USA
Attention: Quality Department
PO Box 18583
Pittsburgh, PA 15236

 

How can I obtain promotional information about one of your tobacco brands?You may contact the Customer Service Department using the number below. Callers must be eligible smokers 21 years of age or older. For more information about our marketing practices, please refer to the Marketing our Cigarettes section on our website

866-275-7687
Monday-Friday, 9 a.m.-10 p.m. (ET)
Saturday-Sunday, 9 a.m.-5 p.m. (ET)

Or you can email us.
How can I stop receiving direct mail or email from Philip Morris USA?You may contact the Customer Service Department using the number below. For more information about our marketing practices, please refer to the Marketing Our Cigarettes section on our website.

866-275-7687
Monday-Friday, 9 a.m.-10 p.m. (ET)
Saturday-Sunday, 9 a.m.-5 p.m. (ET)

Or you can email us.
Does Philip Morris USA pay for brand images in the media?The information related to your question can be found on the Product Placement section of our website.How can I become involved in smoker’s rights issues?The information related to your question can be found on the Tobacco Rights website.How can I become a supplier for Philip Morris USA?The information related to your question can be found on the Supply Chain section of our website.

Stand UP - Speak OUT

Help fight unfair tax increases
For information on current legislative and
regulatory issues, visit:
Citizens for Tobacco Rights
Informing & Engaging Adult Tobacco Consumers
YOU CAN MAKE A DIFFERENCE

Law Enforcement

If you are a member of law enforcement in need of support related to illicit trade in tobacco please call the Law Enforcement Support Line at 877-224-3487 or visit the Tobacco Enforcement Resource Center.

Main Line:
804-274-2000
Monday-Friday, 8 a.m.-5 p.m. (ET)

Additional Contact Methods

For non-product-related inquiries, you can also email us.
Altria Group
For questions related to Altria Group or one of its other Operating Companies, please visit our parent company's website.

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