By acting with integrity, we earn the trust of our customers, consumers, shareholders, co-workers, regulators, suppliers and the communities where we live and work – those whose trust we must have to be successful.
Our compliance efforts are guided by Altria's Compliance & Integrity Program
and led by PM USA’s Chief Compliance Officer.
Key elements of PM USA’s Compliance & Integrity Program include:
- The Altria Code of Conduct for Compliance & Integrity – The Code provides an overview of the laws and policies that govern the activities of Altria and its companies, and reflects a commitment to protect those who seek advice, raise concerns or report misconduct.
- The Integrity Helpline – Our employees understand the importance of asking compliance-related questions and reporting potential issues of non-compliance. While employees are encouraged to have face-to-face dialogue when reporting potential issues of non-compliance, they also have the option to report anonymously through the Integrity HelpLine. The HelpLine is managed by an independent third-party vendor and is available 24 hours a day, seven days a week. PM USA does not tolerate retaliation by management or co-workers against anyone who in good faith reports an actual or potential non-compliance concern.